Even though I have had a few problems with the shelter I still love it very much and would highly recommend this product.. I have had at least 20 people stop and look at it . We have 50 and 60 mile per hour wind storms here and the shelter is still as good as the day I put it up.

William F., OH
Easy Shelter 10x14

Ordering, and Your Privacy  


How do I place an order?

Once you have selected the items you want to purchase, you are ready to place your order. Smokeshelters.com offers a four-step ordering process:

1. Finalizing the items in your Shopping Basket
2. Completing shipping and billing information
3. Reviewing your order
4. Receiving an order confirmation

Step 1: Shopping Basket
The shopping basket contains all the items you selected while shopping. During this step, you can add or delete items, and change quantities.
Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for any gift recipients.
Step 3: Review Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order.
Step 4: Order Confirmation
A final summary and confirmation of your order appears, along with the contact information for Customer Service in case you need assistance.You can use the order number on this page to track the status of your order 24 hours after it has been placed.
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How do you protect my privacy?

Your information is secure with us - we only use it to process your transaction and never share your information with anyone. Ever!!! The only time we will ever use your email address is to ask you a question concerning your order or smoking shelter.
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Is my credit card information safe with you?

This site utilizes Secure Sockets Layer, an advanced data encryption system used to ensure the security and confidentiality of information exchanged between your browser and the ShopSite e-commerce server. All of your personal information (including credit card numbers) will be encrypted and then transmitted from your browser to the e-commerce system securely. This information is only viewed by us. You will notice that it takes just a moment to connect into the secure area and that there is a small lock icon on the bottom right of your browser whenever you are prompted to enter information.
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When will my smoking shelter arrive?

You should expect to receive delivery within 10-14 business days in the 48 contiguous states unless otherwise noted.
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How do I cancel my order?

To cancel your order, use our online help desk. Include your order number, name, billing address, and items ordered. We'll acknowledge your ticket upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.
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What methods of payment do you accept?

We accept Mastercard, Visa, American Express, Discover, money orders, online Checks and regular checks. Please note that we wait for all checks to clear the bank before shipping your smoking shelter.

We will work with purchase orders - however we do require payment before shipping.
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Tell me more about using my credit card to make a purchase?

Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment.

Custom-made items that require production time may be billed well in advance of delivery. Please do not be concerned as this is normal for such items.

In the unusual event that we have not been notified of a backorder prior to submitting an order to a vendor for factory-direct shipment, you may be billed ahead of shipment.

Smokeshelters.com will not be responsible for delays in processing your order if the credit card billing and shipping information that you provide does not match the information on file with your credit card company. For your own security, most credit card companies maintain an "alternate address file" of authorized shipping addresses for their cardholders. To advise your credit card company of an authorized shipping address, please phone the number on the back of your credit card and they will update your "alternate address file" promptly.
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What do I do when the shipment arrives?

Please Note:
With the Easy Shelter, and other items that ship by freight, the purchaser is responsible for getting the items off of the delivery truck. We recommend you have at least 2-4 people to help you remove your items. The driver is not responsible for removing the packages. Also, some freight trucks are not able to deliver up your driveway. You are then responsible to remove the items and transport them by other means, carry them or by pick-up truck, to your house. If you have questions please

Do not refuse delivery for minor damage.
If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

Inventory the shipment.
Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.


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