How do I cancel my order?

To cancel your order, use our online help desk. Include your order number, name, billing address, and items ordered. We'll acknowledge your ticket upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.
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What is your return policy?

If you are not satisfied with your purchase, just notify us within 30 days from the date you receive your order (After 30 days there are no returns and the manufacturer's warranty applies). We will happily refund the purchase price, less 15%, of your item(s) or exchange the item(s), as you wish.

Products whose prices include free shipping: An additional 10% of the greenhouse price will be charged for returned greenhouses to cover return shipping costs.

Shipping charges are not refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. Damaged or missing items noticed upon delivery should be reported promptly and will be replaced at our expense. Returned products must be in original condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.

To return a product, you will need to obtain a RMA (return merchandise authorization) number.

Just use the online help desk to request an RMA. Our customer service representative will give you an RMA number to be placed on your package(s). Returns without an RMA number will not be accepted.
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What do I do when the shipment arrives?

Please Note:
With the Easy Shelter, and other items that ship by freight, the purchaser is responsible for getting the items off of the delivery truck. We recommend you have at least 2-4 people to help you remove your items. The driver is not responsible for removing the packages. Also, some freight trucks are not able to deliver up your driveway. You are then responsible to remove the items and transport them by other means, carry them or by pick-up truck, to your house. If you have questions please

Do not refuse delivery for minor damage.
If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

Inventory the shipment.
Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.